![]() If you have an Intel Processor, all versions of Silverlight are supported. xxx and your processor type is a PowerPC, you have the correct version of the plug-in installed. If the version number that is displayed is 1.0. Note the version number that is displayed. To determine the version, click to select the file. Is there a file that is named ugin? If this file exists, the plug-in is installed. Note the processor type, speed, RAM, and operating system information, as some Web sites have specific requirements to view their content.ĭouble-click the hard drive icon on the desktop. ![]() On the Apple menu, select About this Mac. The browser is set to "Run using Rosetta," which will cause the computer to be identified incorrectly as a PowerPC-based Mac.īefore you determine how to address the issue, you should assess the current environment in which the software is running. Your system has an earlier version of the plug-in and does not meet the requirements for the plug-in that the site is using. ![]() This behavior can occur for several reasons: When you try to access a Web site that requires Silverlight to display the content, you receive an error message that states that you have to install Silverlight. ![]() Silverlight for Mac is not being recognized or you are continually prompted to install Symptoms
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